Terms & Conditions

These Terms and Conditions of Sale apply to the purchase and sale of products through beanchocolatelondon.com (referred to as the “website”). By placing an order for products, you agree to be bound by and accept these terms and conditions. These terms and conditions are subject to change by bean London Ltd ("bean") without prior written notice at any time, in our sole discretion.   

Payment Terms and Sales Taxes
Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us prior to our acceptance of an order.  We accept most major credit cards for purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) charges incurred by you will be honoured by your credit card company, and (iii) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any. Purchase orders from businesses may be accepted upon credit approval of and payable on terms set for your account or such other terms as we may approve or require. All applicable sales taxes are included in the purchase price for any products purchased. Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below.


Shipping Policy and Pricing
bean offers three delivery rates. Royal Mail First Class £4.99, Royal Mail Second Class £3.99 and Royal Mail Next Day £7.50. First Class & Next Day orders are shipped within 1 working day. Second Class orders are shipped within 2-3 working days.

We offer international delivery and you will be given options during checkout.

During summer months and when temperatures are above 24 degrees centigrade in London or at the destination, the shipment may be subject to a £5 warm-weather fee. Warm weather packaging consists of an insulated container and reusable frozen gel-packs. This special packaging will keep your product cool for 48 hours or more.

bean does not ship orders on Fridays, to reduce the amount of time spent in transit. All orders received before Friday will be sent the following Monday.

bean reserves the right to determine if special shipping and handling fees will apply to your order and you agree to pay all such fees based on bean's determination of weather conditions and other shipping conditions that might affect our products.

Return Policy
To return products, you must e-mail our Returns Department at hello@beanlondon.co.uk to obtain a Return Authorisation (RA) number before shipping your product. No returns of any type will be accepted without an RA number. For faster service, please include the following information when emailing for an RA number: customer name, invoice or order number, and nature of the problem. To process your refund or credit, we ask that products be returned within 5 days of the date that we issue the RA. We will not accept returns or offer refunds after 14 days of delivery.

Privacy Policy
bean is committed to ensuring that your privacy is protected. Any information we collect from you will only be used in accordance with this policy.

We may collect information from you in order to provide a service. This information may include your name, address, telephone number, date of birth and email address. Our payment processors may also collect credit or debit card information should you choose to pay for an order this way. bean does not collect or store any payment information on our site. Instead, card payments are taken by Stripe or PayPal.

The information we gather from you is needed to be able to fulfill an order you place or provide you with further information on our products and services. We may send you emails such as order confirmations or newsletters if you've chosen to receive them. We can also use your email address and postal address for marketing related activities. If you do not wish for us to send you any email or postal marketing, please email us at hello@beanlondon.co.uk and we will remove you from our mailing list.

We will strive to ensure that any information received from you is secure. Our site is protected by an SSL security certificate and all administrator areas are password protected.

GDPR
bean London Ltd is committed to protecting and respecting your privacy. We work to keep our policies in line with the latest legislation. (GDPR)

What information do we collect?

We do not collect personal information from our users, unless that information is necessary, When ordering or registering on our site, as appropriate, we may collect the following information:

  • Information submitted in forms i.e. name, email address, mailing address, contact number.
  • If you contact us, we may keep a record of correspondence.
  • Details of transactions through our site and of the fulfillment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, resources accessed, behaviours and patterns or otherwise.

You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience onsite (your information helps us to better respond to your individual needs).
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
  • To produce targeted, relevant and personalised adverts on external platforms such as Facebook & Instagram.
  • To measure or understand the effectiveness of advertising we serve to you and others.
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
  • To process transactions and deliver your goods.
  • To administer a contest, promotion, survey or other site feature.
  • To contact you periodically via a number of methods.

If you have given us the consent to do so, we may contact you by telephone, email, SMS and post notifying you of products or special offers that may be on interest to you.  

The data you provide will be used for the purpose stated at the time of collection i.e. for the fulfilment of your order should you need to be contacted with regards to an unforeseen issue or for newsletters if you have chosen to receive these when you placed your order or signed up via the form on our website.

In all of our communication to you, we will offer you the option to opt-out.

In the event that you do not wish to be contacted for such purposes, please ensure that you do not tick the appropriate box as you go through the registration or checkout process. You may unsubscribe from our contact list at any time by logging into your account to update your marketing preferences, or click the unsubscribe link that can be found in the footer or any of our marketing emails.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

Cookie Policy

Privacy Statement:  How we use Cookies
Cookies are very small text files that are stored on your computer when you visit some websites. 

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary for the operation of our website.

This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

The following are not strictly necessary but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

  • Offer Live Chat Support (when available)
  • Track the pages you visit via Google Analytics

Targeting Cookies

This Website Will:

  • Allow you to share pages with social networks such as Facebook & Instagram (if available).

This website will not

  • Share any personal information with third parties.